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Operational Support Assistant


Working Pattern: Part Time – Three days per week

Contract Type: 18 Month Fixed Term Contract with potential to become permanent

Salary: £22,500 rising to £24,500 pro-rata

Hours per week: 24 hours per week

Reporting to: Operations Director

Start Date: 27th February 2023 or sooner

Contract End Date: February 2024


Deadline for applications: 20/01/2023


MBC Arts Wellbeing is seeking to recruit an Operational Support Assistant to support the delivery of arts and wellbeing programmes to children, adults and families in Sunderland and surrounding areas.


About our organisation


MBC Arts Wellbeing CIC is a not-for-profit community interest company that specialises in arts and wellbeing education for children, adults and families in Sunderland and the wider area. Our organisation focuses on working with and supporting vulnerable adults and those living with mental health conditions and/or multiple complex needs. Each year we work with more than 2,500 local community members to deliver courses in employability skills, specialist arts activities and courses to improve physical health, mental health and well-being. We are a small team who all play a role in ensuring jobs and tasks are completed, whether it be teaching, setting up teaching rooms, general administrative tasks or cleaning, we all do our part to ensure the people we work with receive the best experience during workshops and courses. This is a rewarding role where you will be able to support the local community, change people’s lives and progress with your own professional development. This role requires working across multiple sites so access to your own vehicle is desirable but not essential. During busy periods you may be required to work occasional evenings and Saturdays.


The role –


As an Operational Support Assistant, the role and workload changes daily. Working under the direction of the operations director, you will be required to carry out a variety of tasks which may include liaising with contractors and external organisations, carrying out administrative tasks, working off site, managing diaries or preparing files and paperwork for tutors and directors. This is a fast-paced environment where you will need to be able to multitask and use your own initiative to meet competing deadlines and prioritise workloads.


We are looking for an Operational Support Assistant who:


· Can take the lead and use their own initiative

· Can communicate clearly with people of all ages and abilities, both verbally and in writing

· Can set up and dismantle learning rooms and equipment

· Is willing to contribute towards the successful running of our organisation

· Will abide by and follow GDPR guidelines, policies and can act confidentially

· Is willing to travel to other learning sites as required

· Has extensive administrative experience


Main duties/responsibilities include –


· General stock taking and purchasing materials

· Responding to emails and telephone enquiries

· Organising meeting for company directors

· Greeting learners and site visitors

· Taking stock of deliveries

· Collecting offsite orders

· Filing

· Data entry

· Preparing paperwork and files for tutors

· Supporting tutors with course preparations and delivery

· Replenishment of stationary

· Organising refreshments for meetings and courses

· Cleaning when required

· Developing confidence in the workplace

· Setting up learning rooms

· Other reasonable requirements including secretarial duties


Essential Criteria


· Ability to multitask and prioritise

· Experience of working in a fast-paced environment

· Excellent time management skills

· Strong communication skills

· Excellent written and verbal English

· Comfortable with a rota system (working mornings, afternoon, evenings and occasional Saturdays)

· Proficient use of MS Office

· Ability to manage financial duties, handling cash and making payments online and by phone

· Willingness to adopt a flexible approach to work and daily tasks


Desirable

· A full driving licence and access to a vehicle

· Understanding of Safeguarding

· An understanding of the arts sector

· An understanding of community development



Company Benefits


· 30 days holiday inclusive of bank holidays pro-rata

· Company pension scheme

· Professional development opportunities

· Team building days

· Full training provided on a continuous basis


To apply please send a copy of your cv and cover letter detailing your relevant experience to info@mbcartswellbeing.com with the email subject: Operational Support Assistant Application






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